SD3 Case Studies - Business Intelligence

Data Warehouse Telecommunications

When the regional arm of a large cellular provided needed a massive tech fix, SD3 provided the solution, in the form of a system to monitor performance of cellular towers to troubleshoot every factor imaginable. This data retrieval and storage system not only earned a Corporate Award for Excellence, but ended up being implemented nationwide.

Computer Telephony Integration Call Center

A direct marketer in Chicago needs to galvanize integration between call center data and their customer management system. SD3 provided the solution in the form of a new system that manages and analyzes calls, generating more leads and greater sales closings.

Database Marketing System Campaign Management

A client needed a better way to track marketing initiatives. SD3 developed a system that captures vital information about marketing initiatives, including cost-benefit analysis and data that would dictate future marketing strategies. The result was increased annualized premium revenue 150-fold over the past seven years.

Collection System Enterprise Application

Haphazard debt collection systems can cost companies millions of dollars annually. When a Fortune 100 company needed to improve its accounts receivable process and capture back those millions of dollars, SD3 built the program.

Toll Free Reporting : : Call-Center Traffic Analysis

SB3 product development helped fill a gaping need for one of the world’s largest telecommunications providers. The company could not effectively provide its customers with web-based reporting on their toll-free phone traffic. SD3 brought to market an efficient, customer-facing website that has plugged holes and generated revenue.

Case
Studies

Data Warehouse Telecommunications

Computer Telephony Integration Call Center

Database Marketing System Campaign Management

Collection System Enterprise Application

Toll Free Reporting : : Call-Center Traffic Analysis

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