Customer service can be the edge. So a financial and insurance institution turned to SD3 to extend the capabilities of a packaged system to let them offer better access to their customers than competitors using the same product.
This company was already using a packaged annuity administration system based on Oracle database technology, but wanted to offer a better customer experience which would:
Using a formal project management discipline, object-oriented analysis and design techniques, Rational Rose software and Java, SD3 designed, developed and implemented Web and IVR access to the Oracle-based annuity administration system.
The project was completed on plan and within budget. The architecture was easily extensible reducing the costs for maintenance and enhancements. The system achieved all the objectives and the client is already realizing a return on their investment.
Bringing together multiple relevant software platforms, SD3 created an app that streamlines workflow assessment in real-time. Team members in the field can communicate smoothly with home office, each one in sync with work orders, updates and more.
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A hospital system that relies on communication of critical and highly private patient information needed a safe way to do so electronically. The forward-thinkers at SD3 developed an app enabling chiefs, residents and nurses to securely send and receive images and/or messages. This required creation of a custom camera application to keep images off the “camera roll” for security and yet still gave full control of image details.
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When the regional arm of a large cellular provided needed a massive tech fix, SD3 provided the solution, in the form of a system to monitor performance of cellular towers to troubleshoot every factor imaginable. This data retrieval and storage system not only earned a Corporate Award for Excellence, but ended up being implemented nationwide.
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SD3 built a customized marketing site that leveraged the client’s need for a heavy web presence. The environmental services company came away with a site that not only pumped the brand, but enabled the company to access regulatory adherence documentation, product lines, customer education and other critical information.
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Multiple Network Security and HIPAA Compliance
A healthcare company needed to insure that its computers, databases and networks were safe from ...
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