Heard from CGI and they said that Steve was wonderful. They think we do a wonderful job screening compared to other companies and we are on the top of their list when they need some outside help.

Thanks for all your work and dedication to this project. It's been very helpful and I think we're in great shape. Again, thanks for your work and tell Federico we appreciate his expertise and help as well!

Thanks a million Paul, this was exactly what I needed. I love SD3.

I just wanted to let you know that I was very impressed with the research Julie Cess did before she and Julie met with me last week. I don't know if she got it all from the website (I hardly ever look at it, so I'm not sure what's out there), but she knew quite a bit about the different business units and even that the mail order pharmacies save clients money by allowing them to triple up refills on a single co-pay. That's one of their big selling points.

I have been extremely pleased with your responsiveness and the quality of SD3's work. The two big things we've worked on together were the development of the reports (consolidated and regional) and the reconciliation (when the monthly CDR analysis done by my region was inconsistent with the report). In both cases, I felt supported by experts. I wish SD3 worked with us on all of our billing systems.

Well, the channel team has reviewed the demo tool and in their words "they love it"! Great job Patsy.

Some really nice news from a customer about the Toll Free Reporting Tool. Denise, your customer service is outstanding. Thanks to you and your team for the quality of service you provide our customers. This is very important to us as we work to build better and more robust toll free services.

A couple of employees in Denise's group stopped me to complement the work Roger is doing. He seems to be adding a huge amount of value. He recently implemented some new reports the better allows the Fraud team to identify business subscription and PBX hacking Fraud. This is a very big thing for them.

The TFRT was granted a patent on 6/9/09; I filed for the patent in 3/2005.Thanks for all you did in making this happen.