Our client, one of the biggest telecommunications companies in the world, was at a significant competitive disadvantage. They were not able to provide their customers with web-based reporting on their toll-free phone traffic. This was a big selling point for their competition and a decision point for many potential customers.
Our client needed a database and website that would provide their customers with self-service access to information on their toll-free call traffic.
SD3 worked with our client to launch a secure, customer-facing website for toll-free call traffic reporting. SD3 provided the technical project management, application architecture, system design, software development, database administration and web server administration for the project that included:
The website is the source for online decision support, analytics, and reporting on toll-free call traffic. Business customers log onto the website to access their customizable reports. Millions of call messages are received and processed into a highly tuned database. Reports show visibility to calls within minutes of completion. The website has already increased our client’s business, enabling the company to expand their market share and increase overall revenue.
Java (J2EE) architecture (JDBC, JSP, Servlets, multithreading), TCP/IP Sockets, dimensional data modeling, Tomcat Web Server, IBM WebSphere Application Server, Oracle database, and Sun Servers
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Multiple Network Security and HIPAA Compliance
A healthcare company needed to insure that its computers, databases and networks were safe from ...
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